Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.7/5 stars based on 2,495 Reviews
judy F.
sandy, utah
"He was very thorough he fixed something that should have been done on installation"
mr kessler K.
salt lake city, utah
terry S.
stansbury park, utah
"He took forever because he was writing down every possible suggestion for unnecessary improvements for the existing furnace and a new water heater to the tune of over $6000."
lucy S.
west jordan, utah
dennis L.
salt lake city, utah
"Technician was very professional and thorough as he serviced our furnace. Explained the problems and they were resolved in a timely manner. Even though we had an unexpected problem, and help was needed, it was attended to very quickly and it was appreciated."
lonie L.
murray, utah
"Very nice service tech. Kept me informed about the service. What he did and what shape the furnace and heating system are in"
nancy K.
midvale, utah
"Jorge was pleasant, knowledgeable and explained the problems that needed attention. I feel that he knows the furnace workings well and knew how to make the furnace run efficiently."
collette P.
sandy, utah
wendell M.
south jordan, utah
"Professional but friendly and helpful"
david C.
salt lake city, utah
"Great service always from Dennis"
doug W.
murray, utah
"Dennis is very professional, knowledgeable, and personable. I know the work will be done properly and efficiently."
calla H.
salt lake city, utah
"Rusty was excellent. Made a diagnosis about the problem and fixed it in a very timely fashion. No issues at all with his help- office staff wasn't as pleasant or helpful. Somewhat misrepresented the timing of the appointment."
mary H.
midvale , utah
"Jorge is AWESOME! He took the time to answer my questions and offered a few tips to make things run better and for longer."
david C.
west valley city, utah
michael G.
sandy, utah
carol W.
salt lake city, utah
sue T.
salt lake city, utah
"Dylan did and excellent job."
helen W.
taylorsville, utah
"Dennis is very professional and helpful."
robert P.
salt lake city, utah
"Darren took our boiler apart and thoroughly cleaned it."
betty G.
riverton, utah
"Technician was honest and corrected the mistake made by the technician that serviced our heater in August!"
renee B.
sandy, utah
"He was thorough and answered all of my questions."
gina P.
west valley city, utah
"He was polite, courteous and engaging"
douglas H.
sandy, utah
"Jorge was very efficient and courteous"
christine L.
sandy, utah
"Ive always had good service thats why Im a long time customer."
dale B.
salt lake city, utah
david C.
salt lake city, utah
norma or julie H.
salt lake city, utah
"Service Experts have handled all our Heating/AirConditioning & Plumbing needs for years. You continue to do a great job!"
ken V.
west jordan, utah
"He was thorough and friendly."
john N.
holladay, utah
"Really enjoyed talking to Dillon. He was polite and professional"
dennis H.
riverton, utah
linda L.
slc, utah
"Took time to explain what needed to be done, completed job in timely manner. Very polite."
john I.
sandy, utah
"I like preventive maintenance programs for my home I believe you provide that service I want."
grayson B.
midvale, utah
"Technician went above and beyond the regular service call"
troy D.
salt lake city, utah
"Jorge spent a good amount of time servicing our heater and explained what he did."
earle B.
salt lake city, utah
"Very knowledgeable and if didnt know found out"
john H.
salt lake city, utah
"Aaron the tech: Hey, look, I'm a college professor. It's my job to ask questions so I asked Aaron a lot of questions. He did a fine job, patiently, answering them all. He worked efficiently but unhurriedly a good confidence builder. Front office: I called twice to make sure that Aaron's truck had the two parts he needed for his second visit. The staffer who took those calls assured me she made notes. When Aaron called to say he was on his way, I asked about the parts. One was missing. So he turned around to pick up the part from Lennox. If I had not called, and he had not gone back for the park, that would've been a third trip and a third two-our block scheduled out of my workday."
chris W.
west valley, utah
"He was very nice and respectful,thorough,"
karen S.
holladay, utah
lynn W.
herriman, utah
"Matthew was knowledgeable and efficient with his use of time. He found the problem and fixed it and proactively cleaned some piping that could have caused a problem in the future."
marcel B.
murray, utah
"He was knowledgeable about what needed to be done, he was quick about it and he was very courteous. He also came back as promised to repair a damage he might have caused himself."
ronald C.
salt lake city, utah
"DENNIS has been to our home numerous times. He is always friendly and always does great job. We always ask for him by name. He is a very good representative for your company."
tod P.
midvale, utah
heather W.
slc, utah
"My appointment was scheduled from 4-6. The technician showed up 15 minutes early and I was still at work. I arrived home at 4:04 and he was really irritated and mumbling to himself about how he wanted to go home. I will continue to use your services because I have always had really good experiences with your company and technicians (including when you put in our new furnace and air conditioner) but in the future I will request a different technician."
dayna G.
sandy, utah
"No pressure. Patient. Answered all questions, willing to show technical information"
jeffery P.
murray, utah
"He is very good at doing his job and he has excellent people skills. Needs to be promoted to teaching your new technicians on how a service call is done. JP"
jim E.
salt lake city, utah
gerry W.
sandy, utah
"tech was polite and caring and listened , he explained every thing as he went about his work. Very nice person"
lynn W.
herriman, utah
"Christian was very thorough and explained what he was doing."
kate K.
salt lake city, utah
"You always do a much more thorough check than anyone else."
david/deb L.
salt lake city, utah
jeff A.
taylorsville, utah
jerry E.
salt lake city, utah
steve B.
west jordan, utah
vicky L.
holladay, utah
steve B.
salt lake city, utah
"Very professional and friendly, they did a great job"
byron B.
millcreek, utah
"Dennis repaired the problem in a professional manner. He was personable, polite and thorough."
alan G.
sandy, utah
brenda W.
sandy, utah
"Because he fixed the problem"
mark E.
salt lake city, utah
"Fast, efficient service."
darilyn Y.
west jordan, utah
"Technician did not hook up what he unhooked. Air did not turn on. Had to call next day to have someone come check. Jorge did not clean up."
leean S.
holiday, utah
robyn K.
taylorsville, utah
"Very professional tech. Quick and complete. I have used your organization for years always pleased with the work. Great to feel I am ready for what winter will bring"
alexa W.
salt lake city, utah
"It would have been perfect without the mandatory upselling."
paul R.
sandy, utah
"Men did it in a professional Manner"
michael M.
sandy, utah
"The technician, Aaron Riches, was very professional and did his job well."
diane L.
taylorsville, utah
ms vasilias V.
midvale, utah
"Rusty as always provided excellent service for the annual furnace check-up, and found a sensor problem so we were able to avoid a heating issue come winter."
richard B.
salt lake city, utah
"very helpful"
scott P.
draper, utah
judith D.
west jordan, utah
"Dennis#39 was beyond an awesome technician!!"
kiku K.
midvale, utah
dena D.
salt lake city, utah
"Darren is always helpful and great, and it is terrific that he remembers the history of the work done on our house"
lynn Y.
salt lake city, utah
"They were prompt and efficient. He gave me that full information on what his findings were and recommendations."
paul L.
south jordan, utah
"The service technician was friendly and knowledgeable. The furnace room was left clean and orderly."
lenor B.
salt lake city, utah
"Daren explain everything that needed to be done. Courteous"
john W.
salt lake city, utah
"He explained everything very well and took care of a problem I had not scheduled for. We had a little mixup with him phoning me (johns daughter) upon arrival but got it all straightened out."
roger F.
salt lake city, utah
"Once again the technician showed up for the appointment without the proper furnace filter and UV bulb. He had to call the shop and have another tech go and get the parts from Lennox and bring them to the job. This turned a 1 hour job into a 2+ hour job. Service Experts installed this system for us. They know what parts are required. This isn't rocket science, really. BRING THE CORRECT PARTS THE FIRST TIME!!!"
ann B.
sandy, utah
erica H.
midvale, utah
trenton D.
midvale, utah
"They do a very thorough job and are very professional"
marjean M.
salt lake city, utah
olga N.
salt lake city, utah
"He did a very good job in explaining everything he was doing to both my furnace and air conditioner."
tracy M.
murray, utah
"Daren came on time and fixed our plumbing problem and was helpful in giving us advice on future work. He was very nice and professional."
john K.
sandy, utah
"He was professional and finished the job quickly and efficiently."
monica K.
salt lake city, utah
"Professional, efficient and courteous technicians. Great staff that call to remind me to schedule before it gets busy and I have to wait."
james L.
salt lake city, utah
"He was on time and keep me informed of what he was doing with the unit."
rexine P.
taylorsville, utah
"Aaron 184-00146 was very professional and fast."
tim O.
holladay, utah
"On time, good service"
duella S.
west jordan, utah
"He came early and performed his tasks well. Went over my present plans and combined the two into one. Very pleasant and helpful."
kathi N.
sandy, utah
"Very thorough, courteous"
david S.
sandy, utah
"Service was very good"
connect F.
salt lake city, utah
lynn C.
salt lake city, utah
george D.
sandy, utah
"Competant, friendly, efficient"
brian M.
west jordan, utah
"Matt came to our house late at night, quickly identified the issue with our AC, fixed it, and even took the time to clean the unit at the end."
marriott watch W.
park city, utah
"Jared is always very polite and professional in his conduct and especially important he is very accommodating with our guests."
kathy C.
sandy, utah
"Dillon was very friendly and efficient. He arrived on time."
valinda komen K.
riverton, utah
"Always take great care of us!"
michael D.
west jordan, utah
"rusty was fast and professional and knowledeable"
brian P.
west jordan, utah
"Very nice, respectful, knowledgeable, helpful,"
kathleen H.
salt lake city, utah
"Dennis has been my technician for several years. He is conscientious, punctual, keeps everything clean and does what needs to be done."
gary S.
salt lake city, utah
dennis H.
riverton, utah
samuel P.
tooele, utah
"Aaron did a great job. He was very thorough and explained all of the repairs and cleaning he did to us in detail. We weren't expecting to drop $800 dollars on HVAC services but it is what it is."
j. ross M.
salt lake city, utah
"Jack was very personable. An excellent, knowledgeable, conscientious technician. He searched for every way to solve the problem and to reduce costs. He responded to every query and input I offered; especially about costs control."
john B.
south jordan, utah
"On August 13, 2019 Daren and Jens serviced our Rinnai tankless water heater. They were both very professional and completed the job while providing important maintenance and support options for future service. We were unable to add a review within the 24 hour period due to computer issues."
diane D.
sandy, utah
patricia D.
sandy, utah
"They were very courteous to us and thorough in their work. They answered all my questions in a way I understood. Good experience!"
john A.
sandy, utah
"You were prompt, courteous a managed to track down a problem with my furnace"
stephen H.
salt lake city, utah
"Dennis always does a complete and thorough inspection and maintenance service. He is polite and respectful of my home."
ray S.
holladay, utah
"The plumbers, Daren and Jens were very professional and courteous and did a great job."
mary jo S.
salt lake city, utah
"Darren & Jens had good suggestions as to how to solve my plumbing problems"
kay V.
midvale, utah
"Randy as always gets a 5 Star rating. Today he quickly discovered what part had blown and after replacing it ran the the AC through stages 1 & 2 to make sure it was working properly."
kathy W.
salt lake city, utah
dana K.
salt lake city, utah
"They did a good job of locating the problem but couldn't fix the problem because furnace is 23 years old and anything suggested would be a temporary fix"
mary O.
murray, utah
norma / julie H.
salt lake city, utah
"Rusty was a rock-star! And, the ladies that did the scheduling, Whitney, Shontay and Janna were all very pleasant and easy to work with."
mark E.
salt lake, utah
"Daren and Jens did excellent work."
jennifer J.
midvale, utah
kerry C.
sandy, utah
shauna M.
tooele, utah
"Your prices are for the rich and famous, not for the average working American class. The 89.00 dollar charge, come to find out was kind of bull. I had 4 other companies show up for bids, and not one of them charged me to do what they do...."
judy F.
sandy, utah
"I was left with a water leak for 1 week now they blamed it on me. Now I have to pay $399 so the furnance will run properly"
carmen T.
salt lake city, utah
mike W.
west valley city, utah
"Very professional"
lewis O.
sandy, utah
ted J.
west jordan, utah
carol N.
west jordan, utah
"I've been with Thompson & Sons for many, many years. Jorge is very good at his job. He explains everything as he's working on the equipment, and recommends options where he sees a need. Thank you."
troy K.
west valley city, utah
liz G.
midvale, utah
"He was near the earlier time in the time frame and seemed to be thorough"
mrs pack P.
salt lake city, utah
"arrived fast and had the AC running in no time at all..."
lis P.
salt lake city, utah
"Daren and jens were great. Daren even helped me back my truck out the driveway."
eldon A.
salt lake city, utah
clark J.
murray, utah
dixie M.
sandy, utah
"Service Experts were quick and responsive on a Saturday! Rusty came out and fixed the problem efficiently and the cost was very reasonable! Thank you! I will call Service Experts in the future - highly recommend them!"
norma or julie H.
salt lake city, utah
"Daren and Jens were here even before their scheduled time ... and fixed the problem quickly."
clyde G.
sandy, utah
"I called Friday at 6:30 pm Mtn time, the temp in our house was 84 degrees(for 16 hrs) and Christian was here at 9:00 pm(he had been at a prior appt). He was well equipped, knowledgeable and in a very professional manner. We are very satisfied customers, and will definitely use you again in the future, and recommend to friends & family!"
mr kjeldsberg K.
salt lake city, utah
steve H.
north salt lake, utah
"Great price great work same day service for a whole new air conditioner. I wasnt operating it properly and they came out on a holiday to show me how..... would recommend them to anyone!"
kim L.
draper, utah
"I don't wear shoes in the house and I was very pleased to see the technician brought shoe cover with him. He was great!"
jaimie H.
west valley city, utah
"Called before coming, arrived on time, worked efficiently, and very pleasant."
david D.
west jordan, utah
heather S.
west jordan, utah
john H.
salt lake city, utah
james S.
murray, utah
"These gentlemen where knowledgeable and efficient. DId a great job. I appreciated the fact that they took such care in my home. Laid down drop clothes and had covers on their shoes. The were tiddy. The company had someone out the same day and replaced our water heater."
mr stevens S.
salt lake city, utah
"Prompt, checked equipment thoroughly and had greet suggestions and advise"
christeen P.
cottonwood heights, utah
"He did a good job telling me what needed to be done"
sari W.
west valley city, utah
julie T.
salt lake city, utah
"Aaron was on time, courteous, knowledgeable, and professional. He took time to explain my options and even wore shoe covers when coming into our home."
clair L.
sandy, utah
"prompt expert service"
david H.
holladay, utah
matt/marci O.
sandy, utah
"Very friendly and dependable"
earl L.
north salt lake, utah
frank H.
sandy, utah
"He was on time, knowledgeable, and quickly finished his work. My water heater is in good shape. I feel better knowing that."
cristina M.
west valley, utah
"Helped us immediately when our ac stopped working"
diane K.
sandy, utah
diana Y.
sandy, utah
"He cooled down our hit house!"
brian M.
west jordan, utah
"Same day appointment, fixed problem right away."
mark P.
sandy, utah
erica H.
midvale, utah
"I was able to get the appt time and day I needed. And the tech was nice and very knowledgeable."
matthew W.
west valley city, utah
"Service personal are very professional and straight forward on what options were."
gordon M.
salt lake city, utah
"Very satisfied."
mark E.
salt lake city, utah
"100"
ronald C.
salt lake city, utah
"DENNIS FIXED OUR PROBLEM AND WE REALLY APPRECIATE THE RAPID RESPONSE TO OUR CALL"
paul M.
sandy, utah
"called us to ask if they could come early, checked the system to confirm problem and explained what was needed."
karen D.
riverton, utah
"Darren knows my house and takes very good care of it. Jens was very polite and did good work. I'm sorry this is so late. It got misplaced. Please give Darren and Jens credit. They deserve it for a very fine job."
neva N.
salt lake city, utah
"Each one working on the new air conditioner were very kind and seemed to work very hard on what it took to put the conditioner in. I was impressed with the young man who talked to me about the costs also. It was all first-class. Thank you."
julie or norma H.
salt lake city, utah
"Calling in for assistance after 5:00 PM, I was impressed that they (I think it was Jenna?) said that they should be able to get someone out that night. However, it was after 10 PM when the tech (Aaron) called, still very willing to come out, but we discussed the situation at length, and since the cool air was indeed still working, and the thermostat had actually dropped 2 degrees from the daytime high, we mutually agreed that it could wait till the next day, when daylight would better serve him. He called the next morning, and appeared promptly when he said he would. Aaron explained the options well (I think he would be a good instructor) and completed his work to my great satisfaction."
perry T.
sandy, utah
chad S.
west jordan, utah
"I waited 6 hours for the tech to show just so he can tell me that my airconditioner is bad and that the diagnostic team will charge me $500.00 labor only on Monday."
daniel H.
salt lake city, utah
"I felt misled from the moment I booked the service and no matter how many times Dylan apologized, I regretted doing business with the company. It felt like a scheme more than a business"
richard J.
salt lake city, utah
"Dennis is very knowledgeable and interested in doing things the correct way. He made me feel confident."
jane B.
salt lake cty, utah
"Dylan was thorough, courteous and helpful. I'd give him an A+!"
anne M.
taylorsville, utah
"I got an appointment quickly. Dylan (tech) was prompt, courteous, very helpful and professional."
chris A.
west jordan, utah
"It was easy to get an appointment, technician showed up in the two hour window, he put booties on, was pleasant and professional and finished in about 45 minutes."
joe R.
south jordan, utah
"He came as scheduled. He was pleasant. He wore plastic rug protectors."
taylor D.
salt lake city, utah
patti L.
kearns, , utah
"Techs were very professional, kept me in formed of what they were doing. They stayed late to make sure our air conditioner was running.They were very friendly. I could here them working the whole time they were here."
carol rental R.
west jordan, utah
"Jorge was very helpful and explained EVERYTHING in a way I could understand. Just send Jorge each time - I trust him!"
susan P.
draper, utah
"The technician Matt was timely, professional and courteous."
trinette T.
holladay, utah
gary S.
salt lake city, utah
rick T.
riverton, utah
"He was prompt and professional. He diagnosed the problem quickly and got our AC working again!!"
dale B.
salt lake city, utah
"Daren and Jens were clear in explaining my options and performed the work quickly and efficiently."
iryna S.
draper, utah
"Very professional"
russ F.
salt lake city, utah
"Jack was pleasant. He seemed knowledgeable and genuinely interested in taking care of our needs."
norma / julie H.
salt lake city, utah
"Cooling "died" and we needed service on a Sunday. With our PLUS plan, that was accomplished ... Thank you very much!"
elizabeth H.
salt lake city, utah
"Daren did a great job installing the disposal and faucet."
kathleen W.
draper, utah
"The price was very good and the service was great. My only complaint is that the fan is a little loud."
ivan L.
sandy, utah
joe R.
south jordan, utah
"He came on time. He was pleasant. He wore booties to protect our carpet cleanliness."
dennis S.
salt lake city, utah
"Dennis very efficient, informative and friendly"
jason F.
taylorsville, utah
"The timely manner it took to finish service the techs also awesome"
peggy S.
salt lake city, utah
"Dennis always takes time to explain his diagnosis and how to resolve the problem. He also answer my questions and asks if he can do any thing further to help me. He is very dependable. Thank you"
carole N.
salt lake city, utah
"Christian B. was scheduled to service my AC. Since I had a hard time with the Google map directions I found a reminder email to fill out his survey. He called within the allotted time to let me know when he'd be at my home and was there within that time. He serviced my AC making sure to check my filters and let me know when they probably should be replaced. All this in about an hour. Seemed knowledgeable and efficient. As this was the first time he had service my AC or furnace I was very please."
carole N.
salt lake city, utah
"Called me to directly to verify that the part for my water heater had arrived. Was at my home within a half an hour and installed the part and it up and running quickly. He also instructed me on how to read the code and reset the H2O heater should it happen again."
carole N.
salt lake city, utah
"They were on time and diagnosed the problem quickly and ordered the part I needed."
chanda F.
sandy, utah
"Jens came right away. We had a water heater break and it was taken care of as soon as possible. We had some water damage and the guys were able to work around the schedule of the cleanup crew."
wayne B.
murray, utah
mark F.
wvc, utah
"Guys were very friendly and polite, cleaned up after themselves, and worked hard, finishing in a timely manner."
lavar B.
west jordan, utah
"He was very polite and knowigable with his work."
dennis F.
salt lake city, utah
maria A.
salt lake city, utah
"Fast and efficient"
bill C.
salt lake, utah
"Corey and Casey were very professional and thorough. They checked out everything pertaining to proper functioning of the system, and advised me."
alene W.
west jordan, utah
david S.
salt lake city, utah
"Great service, Jack is awesome!!!"
jeremy R.
magna, utah
"He worked hard and stayed late to get the job done. Very professional."
lyn K.
draper, utah
scott M.
salt lake city, utah
"Nice guy. Did a thorough time up."
carroll D.
herriman, utah
"Daren & Jens were very professional & summarized their service to understand completely."
karen D.
riverton, utah
"I am always very satisfied with Daren when he comes. I request him every time."
douglas L.
sandy, utah
"They were efficient, clean and arrived at appointed time and knowledgeable."
anna B.
salt lake city, utah
"Jorge came inside my home, was very friendly and professional and got straight to work. Didnt need much attention from me so I was able to continue spending time with my grandkids while he did his job."
david C.
salt lake city, utah
"The gentlemen were on time and did a great job"
larry M.
west valley, utah
"Dennis goes right to work and is very helpful in explaining what he is doing. He engenders trust and makes us feel he is truly taking care of us just like he would take care of his own home."
bill A.
midvale, utah
j. mortensen M.
salt lake city, utah
"Ali was very personable, helpful, and knowledgeable."
tessa R.
salt lake city, utah
"Friendly, courteous and knowledgeable."
mona W.
draper, utah
"Ben came and checked several places/items to diagnose the problem. He explained things as he went along. And he came at night, which I really appreciated, so I didn't have to wait."
dave T.
salt lake city, utah
"My appt. was scheduled for an 8-10am window, but Matt arrived at 11:30"
mary B.
west valley, utah
"Aaron took care of the problem with my air conditioning."
dusty smith S.
salt lake city, utah
william L.
riverton, utah
"On time arrival. Quick service. No mess left. Everything working great. Jorge was terrific."
fred H.
murray, utah
tom/mary C.
sandy, utah
"Dennis is extremely professional and knowledgeable. He is the best."
chad M.
midvale, utah
j. tom N.
draper, utah
merrill W.
murray, utah
"Dennis is the best. He is pleasant, knows what he is doing, and does a great job very efficiently."
wendell B.
park city, utah
"Aaron is very detailed and efficient in he's work, knowlegable, and respectful"
max C.
herriman, utah
sandra H.
south jordan, utah
"100"
sandra H.
south jordan, utah
"Very polite. Well mannered. Informative. Neat appearance. Honest!!"
steve G.
salt lake city, utah
stephen G.
sandy, utah
"The estimate was way too much of a sales pitch. I felt he was there to sell me stuff and not to help resolve a problem I had. Plus I dont like having to negotiate on prices and I felt the only way to get a fair price was to negotiate"
tc A.
salt lake city, utah
"Confirmed my online appointment and called when tech was on his way, very convenient."
matt T.
cottonwood height, utah
"Actually early and called ahead Which was great Very professional Had time for show and tell- really appreciated"
tim C.
salt lake city, utah
kate K.
salt lake city, utah
"Did a more thorough job than most other companies."
alasdaire P.
sandy, utah
"Matt explained what he was doing as he went along, was very friendly and polite."
ann (rental (.
salt lake city, utah
"Professional, on-time, excellent feedback. Tech knew what he is doing."
julie C.
sandy, utah
"Jack came right out and identified the problem with my AC. We are just waiting for the part now."
don hele cozzens C.
draper, utah
"I needed a special service call due to an accidental power surge that incapacitated several of my electric items last Friday, including my HAAC. Fortunately it only required the replacement of the transformer. Aaron did a very thorough check-up and service of my whole system and even rolled the service into what would have been my normal Spring assessment which saved me a sizable reparation bill, I am sure. Thank you and Aaron very muc."
patricia R.
taylorsville, utah
"Hard worker and very persistent to complete the job whatever he had to do to my satisfaction"
susan P.
draper, utah
"Daren and Jens, the Service Technicians, were great. After the Plumbing System Inspection, they explained the results. Follow-up work was done by the Techs in a timely and professional manner. I highly recommend Service Experts."
julie C.
sandy, utah
"Technician spent more time trying to sell me a new AC than servicing the less than 10 year unit. It was working fine and broke the next day."
joseph A.
riverton, utah
"The tech did not do all the items listed on a tune up. he asked if we have had any issues and I stated freezing up, he stated that he is just a tune up tech and I would need to do a service call for that issue, I said ok and told him to do his service. he proceeded to call his boss and look at some gauges and did not do any of these that are on your website as a tune up Air Conditioner Tune-Up Steps Check thermostat calibration, not complete Monitor refrigerant pressure, he did look at the gauges Test AC starting capabilities, ???? Test air conditioner safety controls, not complete In place, clean and adjustment of blower components, not complete Measure for correct air flow, not complete, he did ask about how many vents and returns I had. Tighten electrical connections, ??? he did have the electrical cover off outside Measure volts and amps, I believe complete Lubricate all moving parts, not complete Clean condensate drain, not complete Measure temperature difference between supply air and return air, not complete Apply protective coating, not complete Monitor cooling cycle, he said it was cold Inspect evaporator coil, not complete Examine installation quality, complete Examine equipment condition area, and clearances, looked at the filter Clean condenser coil , not complete at this point I had someone come out and charge me to say that I should call someone else because he wasn't experienced at his job. The list above was taken directly from your website. I am not satisfied with the level of service I received and giving you a 2 is very generous."
karen G.
salt lake city, utah
"On time, efficient and helpful."
lynn C.
salt lake city, utah
jennifer L.
salt lake city, utah
jack P.
sandy, utah
"Technician was knowledgeable and pointed out a number of items that should be considered regarding the purchase of a new furnace."
ms horne H.
salt lake city, utah
loan T.
sandy, utah
"The Techniction was done very good job."
carole N.
salt lake city, utah
"They were great. Efficient courteous and actually early for the scheduled appt which worked out great."
donna M.
salt lake city, utah
"Appointment was on time, very polite, professional, and personable service guys."
legrand S.
salt lake city, utah
greg G.
sandy, utah
"Very clean, efficient and friendly."
brent A.
draper, utah
"Need to send better trained and experienced technicians to my home. This technician kept getting wrong readings because he didnt have the gauges correct. Then, he spilled freon all over from my unit and had to get the hose to wash it away. Not replaced."
jeanne H.
magna, utah
"Aaron is always punctural, efficient and knowledgeble."
stephen H.
salt lake city, utah
jim R.
salt lake city, utah
dusty smith S.
salt lake city, utah
"awesome people....good service, friendly"
jim S.
west jordan, utah
"very professional and considerate of my home"
robert D.
west valley city, utah
"On time, exlpain the service done plainly too me."
gail B.
salt lake city, utah
vicky L.
holladay, utah
"Christian showed up within the 2 hr window, completed the AC maintenance, answered my questions and was very respectful and friendly."
carole N.
salt lake city, utah
"They were even early for the 2 appointments. Were very professional and explained their maintenance procedure. Pointed out necessary and optional repairs so I could choose my best plan of action. Their return trip for the needed repairs was efficient and done quickly and quietly. As the repair was in my daughters' bathroom and she was sleeping due to not feeling well she never heard them or woke up until long after they left."
robert a.
sandy, utah
"Technician was on time. He was very courteous and neatly dressed. He put on is shoe covers before entering the house. He knew was the trouble was and fixed it in record time. He explained to us what was wrong and what he had done. He has excellent customer relations with us."
brad G.
murray, utah
"One little "hiccup" by the trainee, but it was resolved completely on the spot."
brad G.
sandy, utah
"One of your best tech's for sure."
harlan U.
west jordan, utah
"Nothing went wrong"
john B.
salt lake city, utah
"Very quick work, and the technician was polite and helpful!"
m poulos P.
salt lake city, utah
nelean L.
north salt lake, utah
"Nice Service guy who did his job well and quickly"
jody O.
salt lake city, utah
richard L.
south jordan, utah
"Dennis has been servicing our system for a long time. I personally ask for hime each time. Outstanding service and a pleasure to have come into my house."
mark A.
midvale, utah
"Tech was well trained, polite, articulate and effecient. No surprises, very little intrusion and performed as expected."
jim E.
salt lake city, utah
"Was given all required information, allowed time to think about it, installed quickly."
susan L.
murray, utah
bob L.
salt lake city, utah
christine J.
draper, utah
"Aaron immediately started off by listing a myriad of "potential" problems with our AC unit along with the prices for those "possible" repairs ($1200-$3000 for starters). Then then talked about the benefits of replacing the whole unit (quoting $12,000- $27,000) and then he talked about a monthly payment plan for renting a new unit ($150-$280 per month) which we would never own or pay off. This was BEFORE he even looked at anything or diagnosed the actual problem. I finally had to cut him off after about 10 minutes of random price quotes and ask him to just look at the AC unit and diagnose what the actual problem was and how much that specific repair would cost. When he quoted me the price, he added a $385.00 charge for cleaning the unit, which I hadn't asked for. Before a repair man starts running down 101 potential problems and quoting crazy high potential repair costs, shouldn't he FIRST diagnose the actual problem? It didn't set right with me and I certainly didn't want to hire him to do the job on the spot. You better believe I'm getting a second opinion and another quote after all of that. Aaron was a nice guy, but didn't have the right approach. My interaction with him left me feeling very leery of your company, your prices, and your practices. I also wasn't given a time frame in the which he would arrive. I got a phone call saying he was on his way but had no idea when that would be. I would tell my neighbors and friends to avoid your company at all costs after this interaction. Also, I feel like your service fee of $89.00 was VERY high for the time and service performed!"
elizabeth H.
taylorsville, utah
"Dennis is always very thorough."
mafi T.
salt lake city, utah
"The guys were only here about 5 minutes and cost $75.00. I don't considered as a good service. I think that is a lot of money. Living on a limited income that doesn't help me at all."
lindsey M.
sandy, utah
"Prompt & efficient diagnosis and repair"
ed M.
murray, utah
"They were here quickly. The two guys who came were polite, and they worked hard, cleaned up when they we're finished. They also explained what they would be doing."
lisa R.
riverton, utah
"Benjamin was very clean and efficient and attempted to do a thorough check as to why we are still hearing a 'buzzing' noise coming from our furnace. Unfortunately, the 'buzzing' noise has still not been resolved and no cause has been found although a few suggestions were given that may help, such as having our air ducts cleaned."
ms. frankos F.
salt lake city, utah
tom/kim S.
sandy, utah
"Aaron was professional and took time to help explain the issues."
diane L.
taylorsville, utah
"Air conditioner did not work after visit"
keith R.
salt lake city, utah
"Did a good job and thorough"
gord0n pearle P.
south jordan, utah
"They were on time. Very friendly. Accomplished the work efficiently. Happy with everything."
dianne A.
salt lake city, utah
"Came on time, did a good job."
kerry P.
draper, utah
mary O.
west jordan, utah
"Dennis is always professional and dependable"
bob A.
sandy, utah
"The technician showed on time. He put on shoe covering and proceed to do his job. He was very knowledgeable and just worked away. He had very good customer/technician personality."
larry T.
magna, utah
alan G.
sandy, utah
"WE had a rather shaky beginning to this event"
connie B.
cottonwood heights, utah
"super competent and helpful"
evan C.
murray, utah
"Did not honor contract as in past. Filter was not replaced and furnace area was not cleaned or vacuumed."
joan G.
salt lake city, utah
"Dennis is always on time. He is dependable and honest. He always tells me what to think about for the future as well."
david J.
sandy, utah
jay B.
sandy, utah
"Great Job + Very Friendly"
londa S.
salt lake city, utah
"They were very thorough"
craig S.
west jordan, utah
"They were on time and very professional. They thoroughly checked our and then took the time to share there findings and answer or questions. You never felt they were rushing to get to their next appointment."
jay B.
sandy, utah
"Great"
su'ann J.
west valley city, utah
"Tech on time and did thorough job."
vern H.
midvale, utah
"Explanation was easy to understand and my questions were all answered."
brandt H.
salt lake city, utah
"Our technician is the best! He is a proactive problem solver, and expert, and a great communicator! He provides a great customer experience!"
brad B.
taylorsville, utah
del B.
midvale, utah
"Because when everything was said and done, I had a smile on my face."
debra W.
taylorsville, utah
"I always request that Dennis do the service for my AC and Furnace. He does a great job. Taking care not to track dirt into my house and cleaning up after he is done. He always explains what he is doing and what he recommends. He treats me with respect and I try to do the same with him."
frank H.
sandy, utah
"Service was good, but there was a delay in finishing he job"
brad N.
salt lake city, utah
"Very quick and thorough. Ben was honest as to what repairs would be needed in the future and the cost of them, yet didn't try to create work now for the sake of creating income for the company (at my expense)."
annette H.
south jordan, utah
"Rusty was very thorough. 2nd time he's serviced my equipment. He does a very good job."
beverly B.
salt lake city, utah
beverly B.
salt lake city, utah
doug W.
murray, utah
"Because Aaron did a through and complete job even making recommendations on improving our system."
wallace F.
cottonwood heights, utah
"I think that Dennis and Ali did a great job of checking out and cleaning my equipment."
mervin H.
sandy, utah
"Was very professional and helpful"
gary S.
salt lake city, utah
marcel B.
murray, utah
"I have limited physical ability to move around right now. Dennis was quick to do the leg work and come find me any time there was a point to discuss. He was thorough and professional. I felt very comfortable having him in my home."
eldon A.
salt lake city, utah
"Service Tech polite knowledgable and on time."
christine C.
midvale, utah
"I wish the tech would have told me that when taking off the cold air return in my bed room a little fit of paint can with it. I would much rather be told than find out my self."
troy B.
salt lake city, utah
ms vasilias V.
midvale, utah
gina P.
west valley city, utah
clark J.
murray, utah
"Found problem and fixed promptly."
joseph M.
taylorsville, utah
carol W.
salt lake city, utah
dick S.
salt lake city, utah
"Thorough in investing furnace"
jon E.
herriman, utah
mr goodwin G.
salt lake city, utah
wallace G.
riverton, utah
"I was extremely satisfied with the service. The technician explain everything he was doing very politely and very informatively to put my mind at ease."
robert B.
west jordan, utah
"Rusty is top notch, always on time, always friendly, knows his job inside and out and finishes in a timely manner!"
cliff N.
south jordan, utah
"Ben was very knowledgeable and helpful solving the "whistling" noise problem with our 8 year old furnace. He also recommended cleaning the heat vents."
susie S.
sandy, utah
"Did a great job and answered y my questions"
lucy S.
west jordan, utah
"Rusty provided me excellent service!"
andy K.
sandy, utah
"MATT HAS ALWAYS DONE A VERY GOOD JOB SERVICING OUR EQUIPMENT AND ANSWERING ALL QUESTIONS..HE IS PROFESSIONAL AND KNOWLEDGEABLE WITH HIS WORK...."
deya V.
cottonwood hieghts, utah
"I love the technicians sent to my house!"
linda B.
salt lake city, utah
"He was efficient and professional and thorough."
thomas M.
sandy, utah
"Matt was punctual, courteous, and well trained. He explained what he was doing and why. Unfortunately, he may have found a leak or compressor failure. This will require an another, extended service visit. I am disappointed in my Lennox systems as this may be the second compressor failure in 10 years."
carrolly D.
herriman, utah
"Dennis was very efficient & explained everything in detail that he serviced."
glenn N.
murray, utah
"Jason was on time, very professional and polite. Explained in detail what he did and any issues that need to be taken care of during his service. I will continue to use Service Experts for all my home needs. Hopefully next time I do need service I can get Jason as my service tech."
ken V.
west jordan, utah
doug A.
salt lake city, utah
"The service was fine and I appreciated the scheduler getting someone out to my house after two appointments had been canceled by the tech (broken down truck, sick). I did not get advance notice that the appointments would be canceled so I really appreciated getting the tech out for my set time slot as I had to take off work to meet the tech."
roger F.
salt lake city, utah
"They showed up on time (early even), they identified the problem, and they solved the problem."
lillian S.
west valley, utah
"He was on time. He did everything we needed. He was professional and sensitive at the same. We stay with you all these years because you provide good service. Matt was a good representation for you."
lynn M.
west jordan, utah
"He was very through."
gerry W.
sandy, utah
karen M.
riverton, utah
"Window was between 8 and 10. Scheduler said we were first in line for 8:00. We let her know we had a showing at 10:00. Tech was late and arrived around 10:20 during the showing of our home. Incredibly awkward. Tech left our faucet on which will cost us on our next water bill I'm sure as it was 2 days before we caught that. I used to be a big fan of service experts. This last experience has not been good though."
clyde K.
west jordan, utah
kenny D.
draper, utah
"They assessed the situation correctly unlike your competitor, gave me a fair bid, and fixed the problem Every thing was explained in detail and accurately. Very polite too."
mike G.
salt lake city, utah
"Rusty does excellent work."
don A.
cottonwood heights, utah
jerome p.
cottonwood heights, utah
"Good but not perfect"
mary O.
west jordan, utah
"Great guy very knowledge"
angela G.
holladay, utah
gary M.
sandy, utah
"Good service"
marjean M.
salt lake city, utah
byron K.
south jordan, utah
"Darren has provided excellent service and has provided me with info on what needs fixing and how much it would be for future projects."
todd B.
midvale, utah
"Aaron is very thorough. He has serviced my home a few times, and he is nice, thorough, and friendly. He is respectful of my house. He goes through things completely and lets me know what my options are and what alternatives are available."
troy W.
west jordan, utah
"Have not yet received the quote"
chad M.
midvale, utah
"Did a thorough job and very responsive to my questions"
cheryl M.
sandy, utah
"They explained what they were doing and showed me the parts. They both took time to answer my questions. And they were on time."
michele E.
south salt lake, utah
ryan W.
midvale, utah
"Offensive high pressure sales to buy an unneeded service plan, and quoting extortionate prices for repair or replacement. My AC wasn't getting cold, and technician "Ben" came out, but even though I told them on the phone that the condenser was on the roof, he didn't bring a ladder with him. He made a few readings near the evaporator, and made a few guesses as to what was wrong, and demanded $89 for the visit. He promised a return visit with another person to hold the ladder for free, and they would call me to make an appt, of course, that never happened. He quoted me a price of $338.00 a pound for Refrigerant-22, if the AC needed a refill. 10 minutes later I was online where I could get R-22 for $20.00 per pound. He quoted $6k for a replacement AC unit that should rightly cost $2k to 3k."
steve B.
sandy, utah
"Daren & Jens were very professional and courteous, called before arriving and arrived on time. Explained the service performed and answered questions."
william B.
salt lake city, utah
"Fast efficient and courteous"
christine C.
midvale, utah
gary M.
sandy, utah
kathleen H.
salt lake city, utah
"The service was PERFECT. I'm just not happy about a $130 filter."
kenneth R.
salt lake city, utah
annette F.
west valley city, utah
"He was really polite and placed covers over his shoes in the house. Checked everything and made sure the air conditioner was ready for summer."
john D.
salt lake city, utah
joann C.
west valley, utah
"The technician always does great work, but the scheduling representative needs some more training, she was very upsetting. They kept calling to reschedule even after the date had been confirmed on my email."
anne F.
cottonwood heights, utah
david B.
sandy, utah
"Jack was informative and professional, did very quality work."
jim E.
salt lake city, utah
"Came early. Did the job."
christene B.
taylorsville, utah
"He was nice and very communicative he explained the process as he was doing and why"
ms vasilias V.
midvale, utah
allen S.
sandy, utah
kevin M.
sandy, utah
"Daren is always great. Jens was a big help. I updated my comment that day on google maps."
ms conti C.
midvale, utah
"dealing with Service Experts has always been a good experience"
howard D.
riverton, utah
"Daren and Jens were very professional and thorough"
bob A.
sandy, utah
"Technicians were a little early, they started working as soon as they arrived. They identified the problem and fixed it."
walt B.
sandy, utah
ralph D.
sandy, utah
"He took his time and seemed knowledgeable."
jael T.
kearns, utah
"He did a good job."
kay Q.
salt lake city, utah
"Professional and supported by a visit from supervisor."
helen W.
taylorsville, utah
"The problem with the coil in my AC was diagnosed last May, and being 83 years old sometime I worried when it would get fixed. My AC worked fine all last summer and I am grateful to have it completely fixed now. Tyson was the technician who made the repairs and he was very professional and helpful."
matthew W.
west valley city, utah
"on time got right to work"