Reviews

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562 Total Reviews
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"Technician was on time, courteous and helpful"
"The service was good but the price was kind of high."
"Randy is always on time, does a through tune up and explains what work he had done and the condition of the equipment."
"Dennis is both personable and professional. Also, he doesn't try to sell me something I don't need."
"He was thorough and knowledgable. "
"They were on time; they completed work efficiently; they answered most of my questions well. I use "they" because for the first time, in addition to the technician, there..."
"The technician arrived on time (very important) and did a thorough job."
"Daren diagnosed the problem, found out it was a bad striker, found the part at a supply store, picked it up and installed it within 20 hours. I had been without hot wate..."
"Efficient and informative"
"Had known him for long time."
"Outstanding and professional setvice provided."
"The technician was very good and was very helpful."
"Daren was on time and did what I expected him to do in good time."
"Daren and Isaac made fast work of the repair and left the job site clean"
"I didn't watch at all to see what was done."
" When the technician left, there was a mess of pieces of insulation all over the floor from the attic. In the past when technicians worked on this, they cleaned up after..."
"During my husband's long illness I lost contact with Daren/Plumbing. I have done business with you since 1983. I am delighted to have Daren back. Isaac is very nice as..."
"The service rep was here an hour earlier than the appointment and was very efficient in getting my repairs done."
"The technician was very thorough."
"Competent, timely, and courteous service. Everything was explained in advance."
"Rusty diagnosed the problem and made the repair quickly."
"Did a thorough inspection and explained the process as he went"
"The technician was knowledgeable, competent and efficient."
"When I called to schedule the appointment, I was given a window of 6-8PM. I agreed to that window. At the end of the call, I was asked if they could arrive earlier. I ..."
"Daren has always provided friendly, reliable service we can count on. We have been long time customers and Daren has given us the service that we can trust."
"We love Daren! He has always been reliable, honest and does a great job. We have never felt pressured one way or another about a service or equipment."
"No comment"
"Tech was very professional and knowledgeable"
"Dennis is awesome! Thorough, tidy, always calls to let me know he's on his way."
"Technician was very thorough!"
"Daren was very thoughtful and explained to me all the potential problems with my plumbing. As a result I asked him to earth quake proof my hot water heater. I also aske..."
"Very competent and pleasant."
"They always do a great job."
"very thorough and suggested use of better flow filter to even the flow throughout the house"
"They replaced a shut off valve and a pressure regulator. The job looks good. "
"I'm actually glad I waited to do this review. Initially, I would've put my rating at a "10". However, the original work done 2 weeks ago has failed. I called and someo..."
"He was very thorough."
"He didn't show within the window, and we received no phone call of the delay."
"They solved my problem quickly and accurately."
"Phone customer service was polite and efficient. William our technician was knowledgeable, fast and very nice. I would recommend him to anyone I know."
"Costumer service is excellent and service in home is more than excellent. The technician is a very expert and nice person. Sooo happy"
"Liked technicians"
"Had this tech before"
"Professional service, great follow up, clean work."
"Technician provided checklist and explanation of his service."
"Took care of the problem quickly and efficiently."
"on time and friendly"
"Except for the two hour safety meeting delay, all the guys worked long and hard to get the job done. They worked until installation was complete and cleaned up. They did ..."
"William has done service for us in the past & is a very pleasant young man. He answers questions & explains things so we can understand."
"The technician was on time and did a great job."
"Quick, efficient service. "
"everything good"
"Service was quick efficient and our service fee was waived. "
"He is always on time, friendly & proficient"
"The technician was a nice young man, but was very talkative about random things about himself that had nothing to do with the reason for his visit. I feel he needs to dev..."
"They arrived quickly, ascertained the problem and resolved it quickly too."
"Was able to get service on the weekend. AC was badly needed."
"he was nice and he was here early."
"The tech was not that great. He didn't ask me if I had been having any issues with my a/c. I had called a few weeks prior about a musty smell when the ac kicked on and th..."
"Rusty completed a full diagnostic and added refrigerant to the ac plus did calibrations. The previous tech (another company) never even looked at the ac. Hard to believe..."
"Service was good but I purchased a replacement HEBA filter that tech did not have on stock. Was to receive a call for them to stop by the following week. Still have not r..."
"Had to go buy vinegar after he got here for cleaning process."
"Technician arrived on time and was very observant. He was there to fix my water heater and he noticed a small problem with my air conditioning unit."
"Christian did a great job!"
"Service technician was very knowledgeable "
"The team that services my Heating and AC is excellent. My furnace is in the attic and in the winter causes all sorts of problems. The Service Expert team is always profe..."
"He was very helpful and efficient."
"Dennis is just the best!"
"We started with Thompson and Son when we first moved into this house - believe it about 1984. House had a beautiful air conditioner but a horrible furnace. You have bee..."
"Usui said you would come check on things. I called left a message you never responded"
"Your technician is fast, efficient, professional and very personable!"
"Called ahead, was on time, and identified the problem quickly and had the part to fix the AC"
"Courtesy and kept informed. I will request Dennis Keyonnie for the fall furnace tune up. Had him before and was satisfied."
"Pleasant Technician, clean and prompt."
"On time, went over what he did and how the system was operating. "
"I waited all day at the house, for the appointment between 2 and 4, around 3: 30 I called to see when they were going to be there and they did not even have me on the sch..."
"Not a whole lot of interaction, especially with test and diagnosis results after the service."
"Very professional. Very friendly."
"Sean really went above and beyond. Second repair on our York unit after less than 4 years but he made it right. "
"Prompt, same-day, professional, excellent service"
"They talked to me about what they were doing. They were easy to talk to. They answered all my questions."
"The technician was nice enough, but I had American Appliance send a technician through my appliance insurance and he replaced the blown fuse for which you share me 49.00 ..."
"Arrived at the appointed time. Answered questions to my understanding. Worked quickly but thoroughly."
"I was told I needed a new air conditioner when I just needed $100 worth of coolant. "
"the service was good and very polite"
"Because wonderful service"
"Dennis is an excellent tech and knows how to service our A/C's. He quietly and efficiently does his work. And, he is the only tech who has washed the dust and dirt from..."
"Was very knowledgable? about product"
"Tech was exceptional"
"William arrived in the time specified, called before he arrived and was friendly while still being efficient at his tasks."
"Dennis is an outstanding service expert - did a great job, very personable"
"The first technician was unprepared - he didn't have a ladder (which should be a note on our account, as the intake filters are 15 feet off the ground). He had to borrow ..."
"He called ahead before he came and was on time. He seemed to know the machine and was pleasant."
"Great service and very knowledgeable."
"Efficient, skilled technicians. Valuable feedback and instructions for operation from service provider."
"Daren and Issac were helpful, efficient, competent, and friendly."
"The service technicians were very nice .Basically I was told my ac/furnace needed to be replaced and that it no longer worked. Knowing that this is very expensive and I h..."
"Prompt, professional & effeicent service"
"Quick diagnosis"
"We have had great experience with you guys in the past. This technician did not portray professionalism, good technical knowledge or customer service. He first said he d..."
"The service guy was great. He was friendly and thorough. "
"one of your best technician did the service "
"I was very pleased with the service provided - on time and efficient. I found the technician to be very personable and I enjoyed talking with him."
"Darren, Isaac worked like troopers to get the water heater in. They provided polite and kind service. They did excellent work and would recommend them. "
"Technician worked very hard to make sure A/C was in excellent condition."
"Daren and Isaac took care of my problems and were very pleasant to work with."
"it's trrue"
"The service provided was good. I gave a 7 for two reasons: I had to call to set up the appt. With the pre-paid plus maintenance agreement they usually call me but I did..."
"Personable, polite representative. Did his work quickly and efficiently, and explained to me what he did afterwards."
"Tech did an excellent job for what needed to be done."
"Daren and Dennis do a great job. I can trust them in my home. They are very thorough and explain everything so I can understand it. I request them each time. Isaac is..."
"The service person was very helpful, and answered any questions that we had."
"Our technician was kind, prompt, thorough, & helpful."
"They arrived on time, completed the job within the schedule, showed respect for my home and did not leave a mess."
"Daren and Isaac represented your company as superb ambassadors! Daren is an individual that I can trust when it comes to what needs to be fixed. He is the consummate pro..."
"Prompt, excellent service in the installation of our new furnace and air conditioner."
"Christian is very customer oriented and thorough in maintaining the equipment."
"The guys were on time, efficient and clearly explained the work needed"
"Very knowledgeable and explained everything very clearly! He also stated he would have someone call us for a quote on a part that was getting really old that will need t..."
"Professionalism of technician, timeliness, and job well done. "
"Knowledgeable technician"
"They were careful and courteous in helping us to make the decision for the new furnace. The installers and technician did an outstanding job on the installation, service..."
"technician was very professional and knowledgeable"
"Daren is ultimate professional, answers my questions and does great work. "
"Service is dependable, the tech is thorough and the outcome meets my expectations"
"He was fast, friendly and efficient."
"Dennis is very thorough and explains the things I need to be aware of. Answers my questions. Very knowledgeable."
"Efficient in checking the system. "
"Techs were very professionals"
"very knowledgeable and courteous"
"technician did very complete and through job. AC working much much better."
"Listened, very well, to our needs, very professional and friendly "
"Reliable. Fast and courteous "
"Your technician was prompt, courteous, and did a great job."
"You always give me good service and the service people are friendly, answering my questions."
"Service technician was knowledgeable, efficient, and courteous. His name was William."
"Calls and makes sure a good time still and friendly and nice!"
"Great service and products."
"I was surprised how expensive it was to top-off the low Freon. I know you guys don't control those costs completely but nevertheless, it factors in to my overall satisfa..."
"Daren quickly isolated the problem and was able to fabricate a solution even though the leaky faucet was made by a manufacturer who is no longer in business, so parts wer..."
"Very fast and professional "
"He did an excellent job."
"He was very thorough and efficient."
"He was on time and very thorough. Explained everything he was doing"
"Knowledgeable of the service reqirements, respectful of home, professional and upbeat."
"The tech was prompt and professional "
"On time, did his job and we have always been pleased with Thompson and son. "
"very good technicians; well mannered and courteous."
"Technician checks everything ou; Wehave been having darrin come out for several years and trust his judgement t. "
"Kim was punctual, professional and did the job correctly the first time."
"Technician was knowledgeable had been to my home before, very professional and courteous"
"The technician was very polite, skilled and provided necessary information."
"They were prompt,courteous and did a good job"
"The technician was very good and polite."
"Arrivés on time and knewbexactly how to dix m'y problem"
"Prompt, reliable service and replacement, on a weekend no less!"
"Because Justin & Roberto did an excellent job."
"The sales presentation was informative and instilled confidence in the heat and cooling solution that was recommended. The work was scheduled and performed expertly by sk..."
"Daren came in and knew exactly what he was doing. He called before he arrived and was finished in a very short time. He has done work here before and he is always very ..."
"We have had Christian service our equipment for several years. He is always very knowledgeable, thorough and professional and has been very helpful with suggestions to k..."
"The service expert made sure our repair was completed and explained everything! "
"Randy is very professional and respectiful of my home. Always arrives within the scheduled appointment time and is knowledge and always explains that he has done dur..."
"I had previously requested Rusty be the technician to provide service or Kevin as an alternate. Both, but Rusty especially is most familiar with our systems and lends co ..."
"Almost every time we have our spring tune-up, the technician never brings a filter pack kit and another service call has to be made to come back another time to complete ..."
"Our technician, Christian, was very knowledgeable and respectful."
"Your service rep was very cordial and very thorough. He went the extra mile in cleaning the AC unit. "
"It is annoying that time after time they keep trying to sell us the maintenance program. The serviceman also said that our furnace is too big for our house. First time th..."
"job know-how; very nice and courteous"
"The technicians arrived within two hours of the call and fixed the problem in less than 24 hours"
"He came on time and informed us of the AC condition. "
"everything that was promised/expected was delivered."
"Daren has serviced our plumbing needs for years! He brought a trainee with him this time (Isaac), and it sounded like he was doing a great teaching job. They were promp..."
"Christian has serviced our A/C for several years now ... he is always personable, thorough, and does a very good job of explaining what he is doing and why."
"The service was great!"
"Have always been that satisfied with your services"
"Christian has worked for me on several occasions. He has always demonstrated consideration, proficiency and professionalism. I will continue to request him when I have..."
"I've had about 8 of your technicians over the years. I believe that Dennis is the best. He is always polite, knowledgeable, and efficient."
"The Technician arrived on time and was friendly, courteous and professional. He answered all our questions and explained what he did. "
"The technician was efficient and explained what he did."
"They took care of my problem and explained things to me to help out in the future."
"Prompt and professional service."
"Happy customer. She loved Dennis and did felt he did a amazing. Would never go anywhere else for services ever. If she had wait a full day for us to come out she would. E..."
"The technician was knowledgeable and courteous. He did a thorough job of cleaning and checking all the settings. NOTE: you invoiced my for a service agreement that I a..."
"Efficient. Punctual. Professional. "
"Always on time.great ability to define any problems"
"Efficient friendly service - came at specified time"
"I was happy with what he did"
"Aaron was professional, thorough, friendly and helpful. We appreciate it."
"Awesome "
"Daren and Isaac worked efficiently and answered all of our questions. Very nice men, we appreciate their professional and personal conduct."
"he was on time and did a good job"
"Your technician was very nice and professional."
"Sean was very familiar with the furnace and he had been here before so that helped. He was right on time and he put on the booties" before he walked on our carpet. We w..."
"William was very thorough and explained things well "
"Very quick and professional install"
"We have had Daren to the house for various problems. He always done a fantastic job!"
"On time and did a good job. Quick and efficient."
"Work performed was explained and all my questions were answered."
"technican is gretat, on time"
"Very nice and answered my questions."
"Need a new hot water heater. The old one stopped working on a Sunday and by Monday afternoon we had a new one installed. "
"Dennis was wonderful. He was friendly and efficient."
"Not only did Tyson and Victor take care of our problem, but they shoveled and salted my very slippery front walk and driveway. I'm a senior and it was so nice of them."
"Very efficient"
"He was courteous, professional and knowledgeable."
"Technition was on time, was friendly, was knowledgeable and efficient and did a thorough job."
"The service man was very considerate. Because of his schedule, he called to see if he could come earlier than originally scheduled. Arrived as arranged, went about his w..."
"he's a great guy and had known him for long time"
"We received same day service, and had a whole new system installed in less than 2 days"
"Always great service"
"fast and efficient"
"I like Dennis. He has done service several times before for me. He is professional, efficient and answers any questions I have. "
"Dennis knew what to do and how to do it in a professional way. "
"I was treated very well by your sercice tech."
"Fast , easy, Sunday service!"
"ALWAYS A POSITIVE EXPERIENCE, SERVICE EXPERTS IS EASY TO WORK WITH, THE TECHNICIAN WAS GREAT"
"Courtesy, Efficiency"
"very good service, and professional to work with"
" Rusty always does an awsome job and is respectiful of my home"
"Because the tech handled everything very well. "
"he was clean answered any question I asked and arrived on time. very satisfied"
"Daren arrived on time, showed consideration for the problem and explained everything in detail."
"The technician arrived on time and did a thorough professional job. He was courteous and friendly."
"Rusty did a fine job, I was very satisfied. "
"He did a excellant job and was very curtious as has been the case in the past."
"He was here on time and worked efficiently "
"They came fixed it and it is great,"
"I scheduled weeks in advance, received a call the day prior to service that the tech needed to reschedule my appointment and that I could turn the AC on now anyway. He a..."
"Technician was very experienced. Kept me informed of what he was doing, He made sure to check about the animals in the yard and was very professional. I even had a call..."
"They were very good about explaining the new system to my mother, who is 85 and not very tech savvy."
"Daren was informative and provided service quickly. He was pleasant and professional."
"The technician was professional, courteous and efficient."
"I was told that putting super duper drain cleaner in drains was part of service, it has not happened the last few visits."
"He was professional and on time. He explained all that he did and was very timely. He completed what was needed and even answered several of my questions about some plu..."
"He was very knowledgeable and was quick and efficient."
"The service was very well done and professional"
"Very efficient "
"I received the service on Friday, but this morning my furnace was blowing cold air again. I had to leave for work but I will check it when I get home. I hope it is stil..."
"As I have stated before, always a pleasure doing business with Service Experts, I enjoy Rusty he is very kind and answers all my questions with respect."
"Done everything in a professional way. Was open to any questions i had."
"Rusty did a through job. He didn't try to sell me something else or say that anything needed to be replaced as other reps have."
"Very satisfied with service tech. the fact I needed a new furnace wasn't something I was expecting as a result of his visit, but things happen. As a result I have purcha..."
"He was thorough and looked at everything in my furnace."
"For all of the following reasons"
"William, knows his job and performs it well. He is personable, but professional."
"Justin was on time, explained very clearly what he was doing, and cleaned up after. He convinced me to buy a carbon monoxide detector (which I had been thinking of) buy p..."
"His attention to detail in every aspect of the installation. "
"He came within 15 minutes after they called to tell me he was on his way. He was very clean and thorough and it seemed that he looked at everything as I would expect him ..."
"He worked very efficiently and kept his disruption to my home to a minimum"
"Timely and thorough service, very professional work."
"Dennis was cordial, timely, attentive and professional."
"My appointment was foe a cooling system tuneup. Tech arrived and went to the outside unit, hooked up his gizmo and proceded to tell me the problems I had with my system. ..."
"Very professional"
"Came on time. Explanation was though. Completed quickly."
"The service was good. Retail prices of replacement parts was very high."
"Great person to work with. Concerned about any problems we may have had. Just a good man."
"Because I could not be more pleased with my service or Rusty."
"Tech was very knowledgeable"
"Rusty is always professional and customer friendly. He is willing to answer any questions I have and never leaves a mess. "
"William is always very thorough and explains things to me"
"i am very pleased concerning the service that was provided however as fine as Rusty was with information etc., I am disappointed that as with other service expert techs. ..."
"Technician was very thorough. He checked things that some others in the past did not. "
"This technician has come to my home several times, he is always professional and willing to answer questions. He is also very capable regarding the work. Ann Tolman"
"Daren was very professional, did a fine job installing our new hot water heater, and answered all our questions. He is a wealth of knowledge and provided many useful tips..."
"He was very knowledgeable and helpful and got us up and running"
"The service man was a gentleman and business like."
"as always I was respected, my home was respected, tech was friendly, kind and knowledgable, I very satisfied with Service Experts have been a customer for 14 years. My M..."
"The technician was courteous, knowledgable, efficient and did a good job."
"Rusty was respective of my home, kind and thoughtful. Work completed in timely manner and very much to my expectations"
"showed up on time, was clean about his work"
"Technician identified and fixed a problem with the humidifier that has stymied several other HVAC specialists, I'm very happy with that."
"The technician went out of his way to be helpful and explained things as he went along."
"The service techs were knowledgeable, polite, clean and able to communicate. "
"knowlege pointed many things out"
"Very pleasant and did his work well and quickly."
"Technicians were on time, polite, helpful and explained everything they did"
"The technician was courteous and professional. "
"Very proficient. Courteous and very consumer oriented."
"He was knowledgeable and friendly."
"Because the services we were given were outstanding!"
"The technician was prompt, professional and quickly resolved the issue."
"sylvia knows what she's doing and does it very well"
"they told me what might go wrong and it did and then they came back to fix it."
"Gabe is not finished in completing the service for our furnace. From my perspective, here are the facts: (1) our furnace worked perfectly before Gabe and Travis arrived. ..."
"Garrett always takes the time to explain to us everything he is doing We will miss having him do our maintenence checks"
"A human being answered my phone call to report that the furnace was not working. She was very helpful and made a same-day service call. The technician arrived early, di..."
"They were very thorough with the test and very pleasant to talk to. "
"Sylvia knows what she is doing and does it very well"
"jay the master plumber checked out what the problem. and told me how much it would be. and had the problem fixed in no time. jay the master plumber is very good at ..."
"We were very satisfied with the service tech but we had no idea he was coming. I don't remember scheduling the appointment. If we did it during the spring visit it would ..."
"Aaron was a great representative of your company. He was honest, polite and gave me many tips that were beneficial. I had him last spring and was happy to see him again..."
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