Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Last month, Service Experts Heating and Air Conditioning of Raleigh got a call from a gentleman named Jimmy from the Raleigh metro who told Service Experts about a remarkable project he was planning for his neighbor Kyla.

Kyla Tracy is nine years old and was born with Osteogenesis Imperfecta, sometimes referred to as brittle bone disease. She is dependent on a wheelchair to get around and her home was not wheelchair friendly, due in large part to the size of the equipment. When Jimmy realized the situation, he considered remodeling the Tracy family’s residence to make it entirely wheel-chair accessible. However, due to the age of the home, remodeling was going to be a larger project than he initially planned. Finding his way around the obstacles, Jimmy thought about turning the Tracy family’s carport into a wheelchair friendly apartment, which would come complete with Kyla’s own bathroom, playroom, bedroom, and dining area.

Ready to get started, Jimmy began contacting local contractors, including building supply companies, plumbers, and electricians and all of them said they would be happy to help and contribute services and supplies. He called Service Experts of Raleigh for the heating and AC piece of Kyla’s new apartment. Two of Service Experts team members went to Kyla’s home to ask more about the project and were amazed by how smart and friendly Kyla was and they determined they had to help.

Kyla’s father, Jared Tracy, said he assumed he would pay for the $12,000 heating and AC equipment for his daughter’s new living area, but with the assistance of Lennox and RE Michel, Service Experts of Raleigh was able to hand the Tracy’s an invoice that read:

“We’re more than honored to present you with a total HVAC (heating and air conditioning) system at not cost as long as we can all get hugs.”

The staff at Service Experts of Raleigh were thrilled to help provide such an incredible girl with a much-deserved place for her to live that accommodates her wheelchair and allows her to move around safely and efficiently. But it’s not over yet. The Tracy’s are fundraising to purchase a wheel-chair compatible automobile to better transport Kyla and her wheelchair. To find out more or to contribute to the family’s van, please click through to their GoFundMe account.

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