How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you purchased the Nest Thermostat you may have heard about the recent problems and may be living in fear of being left without heat in the dead of winter.

But fear no more!

Nest Support has published an instructional page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Could you crack that code?

For complete instructions, go to their Nest Support page. For a more basic overview, keep on reading:
Nest Thermostats that were recently updated to software version 5.1.3 or later may have some issues, including becoming unresponsive, not efficiently charging the battery, or shutting down completely. Nest recommends recharging and restarting your thermostat to resolve the issue and get it up and working again.

Indications of this glitch include the following:
  • the thermostat being offline in the Nest’s mobile app and disconnected from the Wi-Fi
  • the thermostat notifies you that the battery is low and it needs to shut itself down
  • the thermostat’s animated properties are slower than usual
  • the thermostat shows a notification that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is dark and unresponsive (you may also observe a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling unit(s)

If your Nest Thermostat is turned on but you can’t control it or it’s slow, try manually restarting it by turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cable plugged into a wall charger or a computer.

ATTENTION: Do not try to manually restart your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, DON’T.)

After approximately 10 minutes of charging, detach the Nest Thermostat from the USB cord. If the component has turned on while plugged in, shut it down and then turn it back on again, manually restarting the system. Once it has restarted completely, plug it back in to finish charging. After an hour of charging, detach the Nest Thermostat and reconnect it to its base.

You should be be ready to go and this point, but again, for more thorough instructions and information, see Nest Support.

If you have gone through both of these processes and the Nest Thermostat is still having issues, you will need to bring in some backup. Enter us! If Service Experts Heating & Air Conditioning put in your Nest Thermostat, please feel free to call us at 801-871-8425 or schedule an appointment online. If your Nest Thermostat was not set up by Service Experts Heating & Air Conditioning, please contact Nest Support here.

Also, do not let this issue concern you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is really saving money for you all hours of the day. When set it up properly, Nest intelligently learns your lifestyle, then adapts your heating and cooling use to optimize energy savings every day, which typically results in payback within the first year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one complication get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the top investments in your home that you can make.
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